Troubleshooting
Visits are not showing
Check the install when the dashboard shows no visits.
Check the domain
Calmstats only counts visits sent from the domain you added for the website (www. and the bare domain count as the same). Visits from localhost, preview deployments or another domain are ignored. Check the domain in Settings → General.
Check the script
- Open your site and view the page source. The script tag should be in the
<head>with your website ID. - Click Verify installation in Settings → Tracking.
- Open your browser's developer tools, go to the Network tab, and reload. You should see a request to
/api/collect.
Common causes
- Ad blockers: some block analytics scripts. Test in a private window with extensions off.
- Excluded paths: a
data-excludepattern may match the page. - Do Not Track: with
data-respect-dnt="true", browsers that send DNT aren't counted. - Caching or optimization plugins: they can delay, combine or drop scripts. Exclude
script.js. - Paused website or monthly limit: a paused site, or a Free plan past its monthly events, stops collecting until it's resumed or the month resets.